Privacy Policy

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At Carranza Loft, we are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal information in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

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Information We Collect and How We Use It When you make a purchase from our online store, subscribe to our newsletter, participate in a contest, or register to bid at an auction, we may collect your name, address, telephone number, and email address.

 

We use this information for the following purposes:

• To fulfill your order and provide updates on its progress

• To allow you to place bids in our auctions and to process any winning bids

• To provide you with information on our products and promotions

• To provide your information to third parties as required by legal obligations

 

We may retain your personal data for up to seven years for processing purposes and financial administration. We do not process personal data of minors under the age of 21.

 

Third Party Processing We use third-party software developers to run our services. We have agreements with these third parties to protect your personal data and privacy. We do not work with or provide personal data to parties outside of the European Union.

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Data Security We take data security very seriously and have implemented technical and organizational measures to protect your personal data. These include:

• Password and username policies on all our systems

• Pseudonymization and encryption of personal data when necessary

• Regular backups of personal data to prevent loss

• Regular testing and evaluation of our data security measures

• Employee training on the importance of data privacy

 

Data Retention We retain your personal information for as long as necessary to provide you with our services.

 

Your Rights as a Customer You have the right to view, correct, or delete your personal information from our database. You can also object to the processing of your personal data. You have the right to ask us to transfer the information you have provided to another party. We may require proof of identity before we respond to or act on your request. You may also withdraw your consent for us to process your data.

 

Cookies We use cookies to make our website user-friendly and to analyze how visitors use our site. We collect information to improve your experience with our website.

Questions, Comments or More Information? If you have any questions or are interested in learning more about this Privacy Policy, please contact us at hugo@carranzaloft.com

 

 

 

Carranza Loft Refund Policy

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Carranza Loft (hereafter “CL”) is dedicated to providing top-quality racing pigeons to the racing pigeon community. Our reputation is built on the quality of our birds, our commitment to excellent customer service, and our transparent business practices. This Refund Policy outlines the circumstances under which refunds will be issued, ensuring a fair and consistent process for all our buyers. Please review this policy thoroughly before purchasing from us, and feel free to contact us at hugo@carranzaloft.com with any questions or concerns.

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Refund Eligibility:

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Carranza Loft will refund the full purchase value (excluding shipping costs) of a racing pigeon under the following circumstances:

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1. Sterility: If the pigeon is proven to be permanently sterile or incapable of reproduction within 6 months of arrival at the buyer’s loft. CL reserves the right to have a vet confirm sterility before issuing a refund.

2. Death from Disease: If the pigeon dies from a disease within 30 days of receipt, provided the pigeon was kept in proper quarantine. CL may request an examination of the pigeon’s remains to confirm the cause of death.

3. Shipping-Related Death/Injury: If the pigeon dies or sustains permanent injuries during shipping that prevent breeding or significantly reduce its lifespan. This excludes cases where the buyer requested shipping in extreme temperatures (above 90°F or below 20°F). Verification by a vet may be required.

4. Undisclosed Genetic Defects: If the pigeon has an undisclosed genetic defect that affects its value, breeding potential, or racing abilities. Minor physical imperfections not impacting these factors do not qualify for a refund.

5. Misrepresentation: If the pigeon does not match the description provided or if the pedigree is inaccurate.

Additional Terms:

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1. Return of the Bird or ID Band: To process a refund, the pigeon or its identification band must be returned to CL.

2. Non-Refundable Costs: Shipping costs are non-refundable. Additionally, CL will not deduct any auction commission fees from refunds.

3. No Refunds for Subjective Preferences: Refunds will not be issued for reasons such as buyer’s remorse, dissatisfaction with the pigeon’s appearance, size, or other subjective opinions. Quality assessments are inherently subjective and not grounds for a refund.

4. DNA Certification: Upon request, Carranza Loft (CL) can provide DNA certificates verifying the parentage of our pigeons. This ensures the accuracy of lineage information provided. In the unlikely event that a DNA certificate is proven non-authentic, the buyer will receive a full refund upon returning the pigeon.
    

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